The role and function of the Front office in hotel Essay

The role and function of the Front office in hotel - Essay Example Hence, it is the duty of the front desk to inform the housekeeping department whenever new guests arrive (Rajput, 2013). In addition, the front desk also is the one that manages meetings, answer phones, make appointments, maintain record, and also make data entry as well as management of other communications (Rajput, 2013). In connection to this, to run a successful hotel business the front desk has to be run well because as stated they are the face the hotel. This is because they are the ones that receive the visitors hence they are the ones who determines the direction the business will take in the future (Rajput, 2013). The reserve section acts as a nerve center for the department. It is the section where all room reservation requests are received and then processed. Reservation is the act of booking rooms in advance, and most hotels rely on effective bedroom letting for profits. These reservations may be in the form of telex, letters, telegram, telephones, fax and emails (Kumar, 2013). Rajput, T. (2013, January 13). How important is Front Desk Management in a hotel business. Retrieved from